Refund policy

Returns & Exchanges:  
Receiving products you love is most important to us!  Our normal policy is to honor returns/exchanges up to 21 days from date of delivery. 

During the holiday season, we are happy to offer an extended return/exchange policy. Orders placed between November 1 - December 18 are eligible for return/exchange up through January 5. All orders placed after December 18 are subject to the normal 21 day return policy. **Please note that all existing policies, exceptions, and exclusions apply for the holiday extension. 

Shipping costs on returns/exchanges are the buyer's responsibility, unless the return/exchange is due to defects.  

Due to its nature, custom and sale items can not be returned or exchanged. Returns will only be accepted on full priced items. 

To be eligible for a return/exchange, your item must be in the same condition that you received it (no smells of cigarettes, laundry detergent and/or pet hair) and we require a proof of purchase (order number).

If you’d like to make an exchange, and are unsure of the correct size to choose, please visit our website and click on the specific item you are interested in. 

If you request an exchange and receive a refund it is because at the time of processing your exchange, the item is out of stock. Should this instance arise, and you do not want to be refunded, please list an alternate selection (noted as 2nd choice) on the return/exchange form.

To process a return/exchange:

1)  If there are any questions about the above policy, please email us at hello@londontwig.com with proof of purchase (order number) and pictures (if necessary)